Privacy Policy
Last updated: 24/02/2026
At Sentinel Shield, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what data we collect, how we use it, and the choices you have. We aim to keep things clear, honest, and transparent — just like the rest of our service.
1. Who We Are
Sentinel Shield is a trading name of SentinelShield Ltd, a company registered in England & Wales; company number 17050247.
We provide professional CCTV and wireless alarm installations, along with optional maintenance services.
2. Information We Collect
We may collect the following information when you contact us, request a quote, or use our services:
3. How We Use Your Information
We use your information to:
4. How We Store and Protect Your Data
We take security seriously. Your information is stored securely and only accessed by authorised personnel.
We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
5. Sharing Your Information
We do not sell or share your personal information with third parties for marketing.
We may share limited information with:
6. CCTV & Alarm System Data
Any footage recorded by your CCTV system belongs to you.
We do not have access to your recordings, app accounts, or passwords unless you explicitly request support.
We do not store, view, or copy your footage.
7. Cookies & Website Analytics
Our website may use cookies or analytics tools to improve performance and understand how visitors use the site.
You can disable cookies at any time through your browser settings.
8. Your Rights
Under UK data protection law, you have the right to:
9. How Long We Keep Your Information
We keep your information only for as long as necessary to provide our services and meet legal obligations.
Installation and maintenance records may be kept for up to 7 years for tax, accounting and warranty purposes.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
Email: hello@sentinelshield.co.uk
Phone: +44 (0)7942354506
Address: Office 9416 321-323 High Road,
Chadwell Heath,
Essex
RM6 6AX
At Sentinel Shield, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what data we collect, how we use it, and the choices you have. We aim to keep things clear, honest, and transparent — just like the rest of our service.
1. Who We Are
Sentinel Shield is a trading name of SentinelShield Ltd, a company registered in England & Wales; company number 17050247.
We provide professional CCTV and wireless alarm installations, along with optional maintenance services.
2. Information We Collect
We may collect the following information when you contact us, request a quote, or use our services:
- Name and contact details (email, phone number, address)
- Property details relevant to your installation
- Information you provide through our contact form
- Payment information (for installations or maintenance plans)
- Technical information such as IP address or browser type (via website analytics)
3. How We Use Your Information
We use your information to:
- Provide quotes and respond to enquiries
- Arrange surveys, installations, and maintenance visits
- Deliver and manage your security system
- Send service updates or appointment reminders
- Improve our website and customer experience
- Maintain our records for legal and accounting purposes
4. How We Store and Protect Your Data
We take security seriously. Your information is stored securely and only accessed by authorised personnel.
We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
5. Sharing Your Information
We do not sell or share your personal information with third parties for marketing.
We may share limited information with:
- Trusted suppliers (e.g., equipment manufacturers for warranty purposes)
- Payment processors when you make a purchase
- Legal or regulatory bodies if required by law
6. CCTV & Alarm System Data
Any footage recorded by your CCTV system belongs to you.
We do not have access to your recordings, app accounts, or passwords unless you explicitly request support.
We do not store, view, or copy your footage.
7. Cookies & Website Analytics
Our website may use cookies or analytics tools to improve performance and understand how visitors use the site.
You can disable cookies at any time through your browser settings.
8. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data (in certain circumstances)
- Object to or restrict certain types of processing
- Withdraw consent where applicable
9. How Long We Keep Your Information
We keep your information only for as long as necessary to provide our services and meet legal obligations.
Installation and maintenance records may be kept for up to 7 years for tax, accounting and warranty purposes.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
Email: hello@sentinelshield.co.uk
Phone: +44 (0)7942354506
Address: Office 9416 321-323 High Road,
Chadwell Heath,
Essex
RM6 6AX
