Here are the most frequently asked questions which may help in making your security decisions
If you didn't find the answer here, we'll be glad to help you by e-mail. Write us to hello@sentinelshield.co.uk
General Questions
We install professional wireless alarm systems and high‑quality CCTV solutions designed for homes and businesses. All systems are tailored to your property and installed by a qualified engineer.
All of our alarms are fully wireless. This means faster installation, minimal disruption, and flexible sensor placement without the need for messy cabling. Although we will do wired alarms if requested.
Yes — every alarm and CCTV system includes an easy‑to‑use mobile app as standard. You can arm, disarm, receive alerts, and check your system from anywhere in the world (as long as you have an internet connection).
No. We don’t believe in charging monthly fees for basic features. You get full access to your system without subscriptions or hidden charges.
Yes — everything we install belongs to you. There are no rental fees, subscriptions or no contracts. We believe this is how CCTV and Alarm systems should be!
Your alarm system continues to operate normally. It will still trigger locally, sound the siren, and log events. App notifications will resume once your internet connection returns.
All installations come with a 12‑month guarantee covering parts and labour. If anything goes wrong within that period, we’ll fix it.
We cover Essex, London and surrounding areas. If you’re unsure, just ask — we’re always happy to help.
You can contact us through our website, call us directly, or send us a message/email. We’ll arrange a convenient time to visit.
Yes — all quotes are free and come with no obligation or pressure. We give free advise too!
We offer professional installation, clear pricing, no subscription traps, and honest advice. You own your equipment outright, and you get full app control without monthly fees.
Installation and Setup
Most installations are completed in a single visit, typically within a few hours depending on the size of the system. If you are looking for both a intruder alarm with a 4 camera CCTV system on a typical residential property this would take a full working day.
Wireless systems require minimal drilling. We work cleanly and professionally, and we always tidy up before we leave.
Yes — we install the app, connect your devices, and show you exactly how everything works before we leave.
Yes. We provide tailored solutions for residential properties, commercial premises, and rental properties. If you get both systems from us, we can put them in the same app for extra convienence.
Yes we do. We provide professional installations each with a 12 month warranty. In the exceptionally rare event something develops a fault, we will come and replace it free of charge.
Pricing and Contracts
No. We don’t charge monthly fees for using your alarm or CCTV system. You get full access without subscriptions.
No. We provide clear, upfront pricing with no surprises or pushy upselling.
No. You’re not tied into any long‑term contracts unless you choose one of our optional maintenance plans.
Yes — we offer CCTV and alarm maintenance packages for customers who want ongoing support, annual servicing, and free priority callouts.
Pricing depends on the size of your property and the number of devices required. We provide free, no‑obligation quotes tailored to your needs.
We do discounts for Police (including NCA), Fire Service, NHS (front line services) as well as armed services. We offer a 15%. We want to show our appreciation for what you do
System Use & Features
Yes — you can add family members or staff with their own secure logins.
Yes — you’ll receive instant notifications for alarms, faults, and system activity.
Absolutely. Our systems are fully expandable, so you can add devices at any time.
Yes — both the alarm panel and wireless devices have battery backup to keep your system running.
Yes — our wireless alarms use encrypted communication to prevent interference or tampering.
It is your choice. You can upload footage to a cloud server or locally on your CCTV recorder
No. We do not store or access your footage.
No. Your data is private and never shared with third parties unless legally obligated through a warrant.